AUTHENTIC AND REFINED

Cookie Policy

1. What is a cookie?

A cookie is a small file made up of letters and numbers, and downloaded to your computer, tablet , smartphone or other means of connection, when you access certain websites. In general, cookies allow a website to recognize the user's computer.

The most important thing to know about the cookies we place is that they are used to improve the user-friendliness of our website, for example by remembering site preferences and language settings.

2. Why do we use cookies?

With the development of new communication tools, it is essential to pay particular attention to the protection of privacy. Therefore, we are committed to respecting the confidentiality of the personal information we collect.

As a Swiss company offering its services on Swiss territory, we comply with the Federal Data Protection Act ( LPD ), and we also make every effort to comply with European Union regulations ( GDPR ).

3. Cookie table:

We collect the following information:

  • Name

  • First name

  • Email address

  • Phone number

The personal information we collect is gathered through forms and through the interaction established between you and our website. We also use, as described in the following section, cookies and/or log files to gather information about you.

This data is in no case transmitted or resold to third parties.

Forms and interactivity:

Your personal information is collected through forms, namely:

  • Website Registration Form

  • Order form

  • We use the information collected for the following purposes:

  • Order tracking

  • Information / Promotional offers

  • Statistics

  • Contact

Your information is also collected through the interactivity that may be established between you and our website, in the following ways:

  • Statistics

  • Contact

We use the information collected for the following purposes:

  • Comments

  • Correspondence

  • Information or promotional offers

Right of opposition and withdrawal

We are committed to providing you with the right to object and withdraw your personal information.
The right to object is understood as the possibility offered to Internet users to refuse that their personal information be used for certain purposes mentioned during collection.
The right of withdrawal is understood to be the possibility offered to Internet users to request that their personal information no longer appears, for example, in a mailing list.
To exercise these rights, please contact us using the contact details provided at the bottom of the page.

Right of access

We are committed to recognizing a right of access and rectification to the persons concerned who wish to consult, modify or even delete information concerning them.
To exercise these rights, please contact us using the contact details provided at the bottom of the page.

Security

The personal information we collect is stored in a secure environment. Our staff are required to respect the confidentiality of your information.
To ensure the security of your personal information, we use the following measures:

  • Secure Sockets Layer (SSL) protocol

We are committed to maintaining a high level of confidentiality by incorporating the latest technological innovations to ensure the privacy of your transactions. However, since no mechanism offers maximum security, there is always a degree of risk when using the Internet to transmit personal information.

Third Party Services


Newsletter
Our newsletter allows us to send you information and offers. You can unsubscribe at any time, either by clicking on the link provided for this purpose and included in each of our newsletters at the bottom of the message, or by contacting us.

Tags Management Systems (TMS)
Our website uses Google Tag Manager (GTM). This system allows us to manage the various tags used on our website.
We do not manage any personal data within GTM. GTM may collect certain information, such as how the Service is used, which beacons are actually deployed, and how they are deployed. This data may be used to improve, maintain, protect, and develop its services.
Our service provider is Google Inc. in the USA.

Analytics
Our website uses Google Analytics. This system allows us to perform various analyses of the traffic and use of our website.
The information collected includes your IP address, your configuration (device, browser, resolution, etc.), your access provider, the page viewed, the previous page as well as the various interactions with our site (viewing time, clicks, forms completed, etc.).
We use this data anonymously (anonymization of IP addresses) to improve our services and offers, but also to personalize the content of our site.
Our service provider is Google Inc. in the USA.

Other third-party services and content
Our site may embed third-party content such as YouTube videos, Google Maps, Slideshare presentations, social media sharing buttons, or other elements.
This means that the providers of this content record your IP address or other information. For example, if you are logged into your Google account, accessing a page containing a YouTube video may be attributed to your account.

Retention period

The personal data that we process through our site are stored as follows, depending on their type:

  • Google Analytics: The data collected is anonymized, and we have set a retention period of 26 months.

  • E-mailing: if no interaction takes place (opening, clicking, etc.), your data is anonymized for a maximum of 30 months from the last interaction.

  • Data entered in the forms: maximum 30 months.

Legislation

We are committed to respecting the legislative provisions intended for Switzerland

4. Your choices:

It is also possible to prevent your browser from accepting cookies by changing the relevant settings in your browser. You can usually find these settings in the "Options" or "Preferences" menu of your browser.

Please note that deleting our cookies or disabling future cookies or tracking technologies may prevent you from accessing certain areas or features of our Services, or may otherwise negatively affect your user experience.

The following links may be helpful, or you can use your browser's "Help" option.

We may change this cookie policy from time to time. We encourage you to periodically review this page for the latest information on cookies.